Articles for Value Chain Group

The SSPA Industry Benchmark Study has been the definitive yardstick for measuring operational performance in the service and support industry. The 2005 study has been totally revamped with new expanded content focused on the business and financial metrics critical to the challenges you face today and in the future. New categories include: services marketing, sales, financials, customer satisfaction levels, product supportability practices, on-site service and self-help, as well as the traditiona